ServiceNow

What is ServiceNow?

ServiceNow is an enterprise IT service management platform that provides a unified system of record for IT operations, security incident management, vulnerability remediation, and compliance workflows. In security operations contexts, ServiceNow's Security Operations module allows teams to manage the full lifecycle of security incidents, from initial triage through containment and remediation to closure and post-incident review. Its Configuration Management Database provides a structured inventory of all assets in the environment, which is essential for accurately scoping the impact of a security incident. ServiceNow's workflow automation capabilities allow security teams to define standard operating procedures that are executed automatically when certain conditions are met, ensuring consistent handling of common incident types. Bidirectional integrations with SOAR platforms allow incidents to be created in ServiceNow automatically and updated as response actions are completed.

How does ServiceNow work with Qevlar?

Qevlar integrates with ServiceNow to create and update security incident tickets as part of automated investigation outcomes. When an investigation concludes that a finding requires remediation, Qevlar can open a ServiceNow incident or change request with the relevant context already populated, routing it to the appropriate team based on the asset and issue type identified.